Terms & Conditions

1. General terms

These terms and conditions form a legal agreement between you and the operator of Cocoa Casino. They apply to the website, your player account, available games, payment features, promotional offers and any related services. By accessing the website, creating an account or using a service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use Cocoa Casino.

Cocoa Casino is intended for adults who are legally permitted to participate in online gambling in Australia. You are responsible for checking that your use of the website is lawful in the state or territory where you are located. Access may be restricted where online gambling is prohibited or where the operator is not authorised to provide a particular service.

You must use the website only for lawful purposes and in accordance with these terms. You must not use the website to facilitate fraud, money laundering, unauthorised payment activity or any other unlawful conduct. You must also comply with applicable Australian laws and any rules, notices or instructions displayed on the website.

Changes to these terms

The terms may be updated from time to time to reflect changes to the website, available services, legal requirements, security processes or business practices. An updated version will be made available on the website and will apply from the stated effective date. You should review the terms regularly. Continuing to use Cocoa Casino after an update means that you accept the revised terms. If you do not accept an update, you must stop using the website and close your account where applicable.

Website information

Information displayed on Cocoa Casino is provided for general information and may change without notice. Although reasonable care may be taken to keep information accurate and current, no guarantee is made that every description, image, game detail, availability notice or technical feature will always be complete, accurate or error-free. If an obvious error occurs, the operator may take reasonable steps to correct it and address any resulting activity in accordance with these terms and applicable law.

2. Accounts, verification and security

You may need to create a player account before using certain features. You must provide information that is truthful, complete and current, and you must update it if your circumstances change. An account must be used only by the person whose details were supplied during registration. You must not create an account for another person, allow another person to use your account or hold multiple accounts unless expressly permitted.

The operator may carry out identity, age, location, payment method and source-of-funds checks. These checks may be required before an account is activated, before funds are withdrawn, when account details change or whenever additional information is reasonably required. You agree to provide accurate documents or information when requested. If verification cannot be completed, access to some services may be limited, suspended or refused.

• You must be at least 18 years old and legally able to use the relevant service.
• You must keep your username, password and other login details confidential.
• You must tell the operator promptly if you believe your account has been accessed without permission.
• You must not use another person's payment method or account without proper authorisation.
• You must not attempt to bypass security, location controls, account limits or responsible gambling measures.
• You must not use software, devices or techniques designed to interfere with games, payments or website operation.

You are responsible for activity carried out through your account unless you have reported suspected unauthorised access promptly and the operator determines that you were not responsible. The operator may suspend or close an account where information is inaccurate, verification is unsuccessful, security is at risk, the account appears to be used improperly or these terms may have been breached.

Where an account is closed, suspended or restricted, the operator may review relevant activity before deciding how any remaining balance is handled. Any decision will be made subject to applicable law, regulatory requirements, payment rules and the circumstances of the account.

3. Deposits, games, withdrawals and promotions

You may deposit funds using payment methods made available through the website. You must use a payment method that belongs to you or that you are authorised to use. Deposits must be made for genuine entertainment and gaming purposes, not to test payment systems, conceal the source of funds or transfer money to another person. The operator may refuse, reverse or review a transaction where there is a security, compliance or payment concern.

You should check transaction details before confirming a deposit or other payment request. Banks, card providers, payment services and telecommunications providers may apply their own fees, processing rules or restrictions. Cocoa Casino does not control those third-party policies. You should contact the relevant provider about a fee or delay caused by that provider.

Games are subject to the rules and instructions displayed for the relevant game. You are responsible for checking the stake, game settings and any applicable information before confirming play. A game may be interrupted by a connection problem, device issue, maintenance or technical fault. If a material error affects a game or transaction, the operator may suspend the affected feature, investigate the issue and take reasonable corrective action.

Withdrawal requests may be subject to identity checks, account review, payment verification and any legal or operational requirements that apply. Funds may generally be returned using an appropriate verified payment method, subject to available options. The operator may request further information before processing a withdrawal. Processing times can vary because of checks, payment providers, weekends, public holidays and other circumstances outside the operator's control.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are subject to their own promotional terms. Those terms will explain eligibility, the offer period, any qualifying activity, use restrictions, expiry conditions and withdrawal requirements. You should read the complete promotion terms before opting in or using an offer. Unless expressly stated otherwise, promotions may be limited to one offer per person, household, device, payment method or other qualifying connection.

The operator may withdraw, change or refuse a promotion where permitted by law, including where an offer has been used in a way that appears abusive, fraudulent or inconsistent with its terms. If a promotion is cancelled or an account is found to be ineligible, associated promotional benefits may be removed or adjusted in accordance with the relevant offer terms.

4. Responsible gambling, privacy and legal matters

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget before you play and never gamble with money needed for living expenses, bills or other commitments. Do not chase losses, borrow money to gamble or play when affected by alcohol or other substances.

• Set personal deposit, spending, loss or session limits where those tools are available.
• Take regular breaks and keep track of the time and money spent.
• Use account time-outs or self-exclusion if gambling is becoming difficult to control.
• Ask for support from a trusted person or an appropriate gambling support service.
• Contact the operator through the available support channel if you need help applying a safer gambling measure.

A request for self-exclusion or account closure for responsible gambling reasons should be taken seriously. During a self-exclusion period, you must not attempt to create or use another account. The operator may take reasonable steps to identify and restrict related accounts, but no technical system can guarantee that every attempt to access a website will be prevented. You remain responsible for complying with a restriction and seeking support where needed.

Privacy and personal information

Personal information is handled in accordance with the Cocoa Casino Privacy Policy. Information may be collected to create and manage accounts, verify identity and age, process payments, provide customer support, operate games, prevent fraud, meet legal obligations and improve website security and performance. Information may be shared with service providers, payment partners, identity verification providers, professional advisers or authorities where reasonably required for these purposes or permitted by law.

The website may use cookies and similar technologies to support login functions, remember preferences, understand website use and assist with security or marketing activities. Your browser may allow you to control some cookies, although disabling them may affect the operation of certain features. The Privacy Policy explains further how information is collected, used, stored and managed.

Suspension, closure and liability

The operator may suspend, restrict or close access to the website or an account where reasonably necessary for security, legal, regulatory, responsible gambling, technical or operational reasons. You may stop using Cocoa Casino at any time. Account closure does not remove obligations that arose before closure, including obligations relating to payments, verification, unlawful activity or disputes.

To the extent permitted by law, Cocoa Casino is not responsible for loss caused by events outside reasonable control, including internet or telecommunications failures, device problems, payment provider disruption, malicious activity, maintenance, system errors or changes in law. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited under Australian law.

If you have a concern about your account, a transaction or the website, please raise it through the support channel made available on Cocoa Casino. You should provide enough information to allow the issue to be reviewed, while avoiding the unnecessary disclosure of sensitive personal or payment information. Any dispute will be considered in accordance with these terms, applicable Australian law and any mandatory consumer or regulatory protections.