Privacy Policy

Information we may collect

Cocoa Casino may handle information that identifies, relates to or could reasonably be linked with a player. The information collected depends on how you use the website, the services you request and the checks that may be required before an account can be opened or used. We aim to collect information that is reasonably necessary for operating the website, providing gambling services, meeting our obligations and supporting players.

Account and contact details

When you register or communicate with us, we may collect details such as your name, date of birth, residential information, username, account credentials and contact details. We may also handle information about your preferences, account activity, requests and communications with customer support. Please ensure that information supplied to us is accurate and kept up to date.

Identity and verification information

To verify identity, age, location or eligibility, we may request documents or other information. This can include identity documents, proof of address, information about the source or ownership of funds and details needed for security or account checks. Verification information may be reviewed by authorised staff, service providers or checking systems where this is necessary for compliance, fraud prevention or account protection.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, gaming activity, refunds, payment methods and transaction history. Payment providers may process payment information under their own privacy terms. Cocoa Casino may receive enough information to confirm and manage a transaction without necessarily receiving full payment card details.

Device, technical and usage information

When you visit or use the website, technical information may be recorded, including an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referral information and information about how the website is used. This information helps us maintain security, identify faults, understand performance and improve the player experience.

Information from other sources

We may receive information from payment providers, identity verification services, fraud prevention services, analytics providers, customer support tools and other service providers. We may also receive information where it is necessary to protect the website, meet a legal requirement or investigate suspected misuse.

How and why information is used

Personal information may be used for the following purposes. We will seek to use information in a fair and proportionate way and only for purposes connected with the operation, security and administration of the website.

• Creating, administering and maintaining a player account.
• Processing deposits, withdrawals, payments, refunds and other account transactions.
• Providing customer support, responding to enquiries and resolving complaints.
• Verifying identity, age, account information and eligibility to use particular services.
• Conducting security, anti-fraud, anti-money laundering and responsible gambling checks.
• Detecting, preventing and investigating suspicious activity, misuse, unauthorised access and other risks.
• Meeting legal, regulatory, tax, accounting and record-keeping obligations that apply to online gambling services.
• Communicating with you about your account, website updates, security matters, service messages and changes to applicable terms or policies.
• Sending promotional or marketing communications where permitted and where you have provided consent or another lawful basis applies.
• Monitoring website performance, analysing usage and improving features, content, security and customer service.
• Managing disputes, enforcing website terms and protecting the rights, property and safety of players, the website and relevant third parties.

Where marketing communications are sent, you can generally unsubscribe by using the option provided in the communication or by contacting us. Unsubscribing from marketing will not necessarily stop important service messages about your account, transactions, security or changes to the website.

Sharing information

Information may be shared with trusted providers that help operate the website, including payment processors, identity and verification services, fraud prevention providers, technology and hosting providers, analytics services, customer support platforms and professional advisers. These providers should only use information for agreed services and must apply appropriate safeguards.

Information may also be disclosed where reasonably necessary to comply with a legal obligation, respond to a lawful request, protect a person from harm, investigate suspected fraud or unlawful activity, enforce website terms, or protect our rights and systems. If the business or any part of its operations is reorganised, transferred or sold, information may be disclosed as reasonably required for that process, subject to appropriate protections.

Security and international handling

We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. No online system can be guaranteed to be completely secure, so players should use strong account credentials, keep them confidential and notify us promptly if they suspect unauthorised account activity.

Some service providers may handle information outside Australia. Where information is transferred or accessed internationally, reasonable steps should be taken to protect it and to ensure that handling remains consistent with applicable privacy requirements.

Cookies and similar technologies

Cocoa Casino may use cookies and similar technologies to make the website work, remember preferences, support account and security functions, understand website usage and measure performance. Some cookies are necessary for core features, while others help with analytics, personalisation or marketing. Information collected through these technologies may be combined with other technical or account information where appropriate.

You can manage or restrict cookies through your browser settings. Depending on the settings you choose, disabling cookies may affect the availability or performance of some website features. Browser settings may also allow you to delete existing cookies, block certain types of cookies or receive a notification before cookies are stored.

Your privacy rights and data requests

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@cocoa-casino.best. Please clearly describe your request and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes. This helps protect players against unauthorised requests and account access.

We will consider and respond to valid requests within a reasonable time. In some situations, we may be unable to provide access, delete information or act on a request immediately. For example, information may need to be retained for security, dispute resolution, fraud prevention, account administration or a period required by law. Where a request cannot be fully completed, we will generally explain the reason, subject to any restrictions on what we may disclose.

Retention of information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including operating accounts, providing support, maintaining business records, resolving disputes and protecting the website. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Children and account accuracy

The website is intended for adults who are legally permitted to use online gambling services. We do not knowingly seek to collect information from children. If you believe a child has provided personal information, contact us so the matter can be reviewed. Players must provide truthful information and must not use another person’s identity or account.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The current version will be made available on the website, with the date of the latest update shown where appropriate. We encourage players to review this page periodically. Continued use of the website after an update may indicate acceptance of the revised policy.